Review
Management

Our Review Management solution allows you to manage reviews of your establishments across 3 key platforms, namely Google Business Profile, Facebook, and TripAdvisor, via your Partoo interface.

– Filter your reviews by date, mark, platform, tag or comment to display the reviews you wish to see.

– Go to Conversations, represented by the 💬 icon

– Type your reply or click on Reply templates to use a template

– Click on Post reply

Generally speaking, it is not possible to delete a negative review without good reason. There are, however, certain cases, in which it might be possible to have a review removed from your establishment’s listing, including the following:

If the owner or name of the establishment has changed since the review was posted: you can delete the listing and create a new one, but you will lose the accumulated natural referencing.

If there has been a change of owner but the establishment still has the same name and phone number, for example: you will need to contact the teams at Google and provide evidence of the change of ownership in order to have the review deleted: this is a tedious process and the outcome is not guaranteed.

If a review is inappropriate and you want to report it: the teams at Google will then assess the reported review, which can take several days

Before reporting a review, bear in mind that an inappropriate review is one that doesn’t comply with Google’s policies, not one that you disagree with or don’t like. Google does not take sides when a merchant and a customer disagree on something.

Remember to respond to the review in any case, as it is an opportunity to win back the dissatisfied customer and/or to show potential visitors to your establishment that you are willing to listen.