Our CSR Commitments

Our Mission

Partoo’s mission is to help businesses – both chains and independent retailers – as well as associations and public services get closer to their clients and users. From the beginning, Partoo has been assisting businesses with digitalisation, which helps to revitalise town centres, enables millions of citizens and consumers to access up-to-date information, and thus help avoid many unnecessary trips.

Our vision

Internally, we have always aimed to create an exemplary company. We want to make decisions that have a positive impact on society as a whole, and inspire others to do the same. This is why we have defined our company vision around three key areas:

Make Things Right

For Nature

For Business

For People

Partoo is now BCorp certified!

Our Actions

1. Make Things Right for Nature

Measuring Our Carbon Footprint

Limiting our carbon emissions as much as possible is one of our top priorities. We have been calculating our carbon footprint since 2022 to track our progress and adjust our carbon reduction pathway.

Reducing Our Emissions

• A professional travel policy that minimises air travel: -20% in CO2 emissions between 2022 and 2023
• Sustainable Mobility Package to reduce emissions from our employees’ home-to-work commutes: -60% in CO2 emissions between 2022 and 2023
• Responsible purchasing policy to make better choices of our suppliers
• Relocation to energy-efficient, eco-constructed offices, fully furnished with second-hand furniture
• Optimising our servers to reduce energy consumption: -20% reduction expected between 2024 and 2025
• Zero-waste fridges for lunch

Raising Awareness of Climate Issues

• Awareness events throughout the year: Fresque du Climat (Climate Collage), Impact Day, Ma Petite Planète, conferences with experts (Time For The Planet, IPCC report…)
• E-learning modules about climate change
• Internal community of Ecoloo volunteers

2. Make Things Right for Business

Involving Our Clients

At Partoo, our clients are at the heart of everything we do, including:

• Co-development of our platform: customer interviews, insights…
• Consultative and respectful sales approach
• Promoting the local use of our apps, training local business managers, and supporting change management
• Investing in the Customer team:
  • ¼ of our workforce (vs. 10% on average in our sector)
  • 28 nationalities to ensure a language barrier-free experience

Our customers are true ambassadors:

• 2024 NPS: 55.2
• + 8 points vs 2023

• 2024 NPS: 55.2
• + 8 points vs 2023

Maintaining High Ethical Standards

• Implementation of a Code of Conduct and Ethics, a whistleblower reporting platform, and an ethics committee
• Security and confidentiality: internal audits, simulated hacks, and added countermeasures on public APIs
• Product quality control mechanisms

Commitment to Society

• 2 days of paid leave per year for our employees to engage in public interest missions
• We also offer the Partoo solution to associations and businesses working for the common good, such as Murfy, Cafés Joyeux or Nous Anti Gaspi
• Incorporating a purpose into our company statutes:

3. Make Things Right for People

Promoting Gender Equality

• Salary framework to minimise the risk of wage inequality
• Mentoring programme to support women in their professional development
• Awareness initiatives throughout the year: Fresque du Sexisme, Octobre Rose (Pink October), etc.
• Internal community of volunteers: Women@Partoo

Index Egapro

Score on the Egapro Index (Professional Equality between Women and Men) :

• 94/100
• +28 points vs 2022

Details of the score :

1. Pay gap: 34/40
2. Increment rate gap: 20/20
3. Promotion rate gap: 15/15
4. Return from maternity leave: 15/15
5. Women in top positions: 10/10

Score on the Egapro Index (Professional Equality between Women and Men) :

• 94/100
• +28 points vs 2022

Details of the score :

1. Pay gap: 34/40
2. Increment rate gap: 20/20
3. Promotion rate gap: 15/15
4. Return from maternity leave: 15/15
5. Women in top positions: 10/10

Adapting Work Life to Parenthood

• Monthly allowance to help cover childcare costs
• Fixed salary and part of the variable salary maintained during maternity and second parent leave, from the first year
• Dedicated room for breastfeeding mothers in our offices

Supporting Employment for People with Disabilities

• €1,000 Chèque Emploi Service (Employment Service Voucher) for employees with official recognition of disability (RQTH)
• Flexibillity of work hours, location, and time to suit individual circumstances
• Provision of necessary adapted equipment when required
• Offices accessible to people with reduced mobility (PMR)
• Year-round awareness initiatives: invisible disabilities, Duo Day, etc.

Encouraging Diversity, Equity, and Inclusion Overall

• Anonymous DE&I perception audit with Mixity
• Neutral recruitment process: gender-neutral job offers, structured interview grids, and recruiter and hiring manager training on cognitive bias

Protecting Our Employees

• Anti-harassment and anti-discrimination charter with zero tolerance for such behaviour
• Right to disconnect charter
• Training on first aid and Workplace Health and Safety
• FeelGood Programme: partnership with Moka.Care, offering 3 therapy sessions, mental health first aid training, training on psychosocial risks (RPS), stress management, etc.
• Internal community of volunteers: People of Trust

Supporting Career Development

• Dedicated employee experience team: career tracking, bi-annual evaluations, and internal mobility processes
• Dedicated learning team: internal training on soft skills and managerial practices, e-learning platform to develop job-related skills
• Quarterly anonymous surveys to assess employee satisfaction and well-being