![](https://www.partoo.co/wp-content/uploads/2024/09/Article-white-paper-WhatsApp-EN-1344x714.jpg)
WhatsApp Business: the complete guide to retaining your customers and increasing your sales (White Paper)
Today, consumers demand more than just a simple transaction – they seek personalised, seamless, and…
Table of contents
Like every year, it’s time for our barometer dedicated to the analysis of the Google reviews written in 2022.
This report was produced by analysing 2 959 059 reviews from Partoo’s 458 international clients, across their 72 504 points of interest. All the mentioned brands manage their e-reputation through our Review Management solution.
An even richer and more detailed edition than the previous ones.
In this report, you will discover which companies manage their e-reputation the best, but also recommendations to progress, and KPIs to follow to achieve the best results.
It will allow you to benchmark yourself against your competitors and prioritize the right actions to improve your online reputation.
The results show that customers are satisfied with their in-store experience and the attention received. Congratulations to all the brands that ranked well!
The ranking is based on several criteria with specific weighting: the national average score, the number of reviews per establishment, the response rate to reviews, the response time and the diversity of responses.
In the international ranking, Decathlon Switzerland (91.15 points) is the company that best manages its online reputation. Leroy Merlin Portugal (90.23 points) is in second place in the ranking, just ahead of Decathlon UK (88.72 points), which occupies a good third place. These brands are at the forefront of online reputation and have mastered all aspects of it.
In the ranking, we also looked into other well-known companies such as Swiss Collector, Automotive Glass Europe, and Shawarmer.
Getting a lot of reviews is good. But you also need to take the time to respond quickly to increase customer satisfaction.
At this level, the automotive, banking and insurance sectors are prevalent, as well as the personal care sector. They manage the vast majority of their reviews very quickly.
Here is a quick summary of the findings of the 2022 barometer of customer reviews:
To learn more and access the full report, click on the link below to download the document for free:
If you have any questions, do not hesitate to contact us
Want to easily develop your business through the Internet? It’s possible thanks to Partoo!
Download our 2024 barometer and discover which companies manage their online reputation the best, along with recommendations to enhance your business!
Today, consumers demand more than just a simple transaction – they seek personalised, seamless, and…
Are the automotive sector in the Kingdom of Saudi Arabia managing their e-reputation well? How…
Are the food service sector in the Kingdom of Saudi Arabia managing their e-reputation well?…
Receive our best articles and practical guides directly in your inbox every month