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Improve your e-reputation
with Partoo
+ 35%
+ 0,5
84%
How does it work?
Manage your reviews
Find all your Google and Facebook reviews on your web and mobile interface, filter them by point of sale, rating, date, platform, or keyword, and answer them in just a few clicks.
Receive reports by e-mail
Each week and each month, you will receive an e-reputation report showing the number of new reviews received, the average rating, and the number of negative reviews.
Analyse your e-reputation
Number of reviews, response rate, average rating, segmentation of satisfied, dissatisfied and neutral customers. Easily access all this information from the Partoo interface.
Collect more
customer reviews
With our Review Booster solution, send SMS invitations to your customers or use QR codes to encourage them to leave you positive reviews.
Automate your responses
Activate automatic replies to reviews without a comment to focus on those which truly require your attention.
Main features
Centralisation
Centralise your Google Business Profile, Facebook and TripAdvisor reviews
Review Booster
Collect more customer reviews thanks to QR codes and SMS invitations
Quick response
Answer the reviews directly on Partoo
Statistics
Analyse your e-reputation (number of reviews, improvements, average rating...)
Filters
Filter your reviews by source, dates, rating, points of sale...
Review follow ups
See the reviews your clients modified or deleted
Downloading
Download and export your reviews in excel format
Response templates
Quicker response, thanks to predifined and customised templates (client's name...)
Performance reports
Receive a detailed report of your performances by e-mail (daily, weekly, or monthly)
Client support
Access the customer support in 1 click on the platform
Partner platforms
Google Business Profile
Tripadvisor
A team of passionate
“Partoo is one of our greatest partners”
The idea, the energy and the technology of Partoo is really interesting and efficient. It helped us a lot in improving our online visibility and e-reputation.
Frédéric Levy-Perrault
“Partoo is simple, efficient and really qualitative“
Partoo allows us to better position ourselves in the digital world. Thanks to this tool, we are convinced that we can be found in each strategic country for us.
Alessandro Caglieris
“Partoo responds perfectly to our needs”
Partoo allows us to have everything about our online visibility on Google in one place: our data, our listings' information and our metrics to follow performance.
Santiago SĂ nchez
“Partoo is a platform that keeps evolving“
The digital ecosystem is permanently evolving, and it is important to work with a company that anticipates these evolutions and proposes regular updates.
Michèle Graveline
Frequently Asked Questions
Our Review Management solution allows you to manage reviews of your establishments across 3 key platforms, namely Google Business Profile, Facebook, and TripAdvisor, via your Partoo interface.
– Filter your reviews by date, mark, platform, tag or comment to display the reviews you wish to see.
– Go to Conversations, represented by the đź’¬ icon
– Type your reply or click on Reply templates to use a template
– Click on Post reply
Generally speaking, it is not possible to delete a negative review without good reason. There are, however, certain cases, in which it might be possible to have a review removed from your establishment’s listing, including the following:
If the owner or name of the establishment has changed since the review was posted: you can delete the listing and create a new one, but you will lose the accumulated natural referencing.
If there has been a change of owner but the establishment still has the same name and phone number, for example: you will need to contact the teams at Google and provide evidence of the change of ownership in order to have the review deleted: this is a tedious process and the outcome is not guaranteed.
If a review is inappropriate and you want to report it: the teams at Google will then assess the reported review, which can take several days
Before reporting a review, bear in mind that an inappropriate review is one that doesn’t comply with Google’s policies, not one that you disagree with or don’t like. Google does not take sides when a merchant and a customer disagree on something.
Remember to respond to the review in any case, as it is an opportunity to win back the dissatisfied customer and/or to show potential visitors to your establishment that you are willing to listen.
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