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Feedback Management

Collect customer feedback, respond easily from Partoo, and measure customer satisfaction!

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feedback management partoo

Why choose Partoo?

centralisation

Access customer reviews and satisfaction surveys from a single interface.

client engagement

Ensure every customer feedback receives a response: convert unhappy clients, and build loyalty with your most satisfied customers!

client experience

Identify strengths and areas for improvement, then take the necessary measures to address them!

How does it work?

Collect customer feedback

Create custom surveys to gauge customer satisfaction: NPS, CSAT, etc.

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Engage with your customers

Respond manually or with AI-suggested replies from Partoo.

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Measure customer satisfaction

Track survey results centrally and compare performance across your various local businesses.

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Key features

centralisation

Centralisation

Manage responses to satisfaction surveys and reviews on Google, Facebook, and Tripadvisor in a single place.
picto personnalisation

Customisation

Design tailored surveys to understand customer satisfaction.

Interactions

Reply to customers from your surveys, manually or using AI.
mesure

Measurement

Analyse customer satisfaction centrally and for each of your local businesses.

Frequently asked questions

You can add CSAT questions, an NPS question with an open follow-up question, multiple-choice questions, and closed questions (yes/no).

No, you can decide whether to make a question mandatory or not, and even set up follow-up questions based on previous answers. This keeps your questionnaire concise, ensuring only the most relevant questions are asked.

We can tailor your questionnaire to match your brand style and include the most relevant questions to better understand your locations’ strengths and areas for improvement.

Questionnaires are sent by email through your email marketing solution, allowing you to independently manage the dispatch and the survey-sending rules.

Absolutely, you can create as many questionnaires as you need, with no limits.

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